Privacy Policy

FotoHub respects your personal information and is mindful on how it is used and share,  We take your privacy seriously.

This Privacy Policy explains what personal information FotoHub collects, processes, uses, shares and retains when you use our service on the website.

By browsing or using any of our services, you acknowledge that you accept the practices outlined in this Privacy Policy.


The Types of Personal Information FotoHub Collects and Why

When signing up for a FotoHub account, the information we collect from you include:

  • Name
  • Gender
  • Phone number
  • Date of birth
  • Email address
  • Shipping address
  • Billing address
  • Account password
  • IP address
  • Website browsing history, including geographical location, length of visit and number of viewed pages
  • Cookie information

If you choose to upload photos into your FotoHub account using your social media account we may also collect:

  • Your social media public profile information
  • Your social media photos you choose to transfer to your FotoHub account

Note: including photo titles, captions, categories, the location of a photo, likes, and/or comments.

The information we receive from your social network will be determined by your privacy settings. Please review and if desired, adjust your privacy settings on third-party social media websites before linking or connecting them to your FotoHub account.

We use third-party payment processing companies to process your payment. The information collected in the process is used strictly to fulfil your order and to make your shopping experience more seamless and pleasant. Please note that we DO NOT store your following credit card details:

  • Your full credit card number
  • Your credit card verification code (CCV)


The Points of Personal Information Collection

When you use our service we may receive and store any information you enter in connection with your registration to use our software or provide to us in any other way. We will only collect the information if you willingly provide it when you:

  • Register an account on our website and/or mobile app
  • Purchase products or vouchers or packages through our website and/or mobile app
  • Subscribe to our newsletters
  • Upload photos to our service website and/or create projects, whether signed into an account or not
  • Signed in to any of the social media (Instagram, Facebook, Google Photos, Flickr)


The Uses of Your Personal Information

The personal information you provide will be used for our service related purposes such as:

  • To verify your identity when you signed in to your account
  • To fulfil or meet the reason you first provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.Improving our products and services to tailor your shopping experience.
  • Providing you with promotional offers via email and push notifications
  • Informing of service improvements
  • Scheduled maintenance
  • Feature announcements
  • Newsletters
  • Measuring the effectiveness of our offerings
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.


How and When Your Information Will be Shared

The protection of your personal information is very important to us. We DO NOT rent nor sell your personal information to anyone. We share your personal information only with:

  • Partners: We work with other third parties who act as our strategic partners to offer you a more comprehensive suite of joint products and services. If you decide to use these products or services, we will share only relevant and need to know information about you with our partners in accordance with this Privacy Notice, our Terms and Conditions, and any applicable provisions of our partner agreements, so that they may appropriately provide services and support to you or so that we may appropriately provide services and support to them as required by our agreements.
  • Third-Party Service Providers: In order to transform your photos into beautiful products as well as your ease of ordering and payment for the products, we use third-party providers who act on our behalf such as payment processing companies. Except as otherwise provided herein, your information is shared with these third parties solely for the purpose of providing and improving our services and products.
  • Other Third Parties: We share your information with unaffiliated third-parties (including social media platforms and apps) and/or independent contractors who help us maintain our website services and provide other services including, but not limited to customer service, data analytics, marketing and advertisement, customer communications, research and surveys, and other promotions. We seek to ensure that these unaffiliated third parties will not use your information for any other purpose other than to provide the services for which they are responsible. Our website uses social plug-ins by the following providers, which may vary in terms of accessibility to you based upon your location:

            o   Facebook

            o   Instagram

            o   Google Photos

            o   Flickr

  • FotoHub Affiliates and Subsidiaries: We share your information with our affiliates and subsidiaries as the business necessitates
  • Legal Needs: FotoHub reserves the right to disclose any relevant personal data under its sole discretion, with or without a warrant or court order from any and all global law enforcement agencies, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations such as:

            o   As required by law, such as to comply with a subpoena or similar legal process;

            o   Investigate fraud or respond to a government request; or

            o   If FotoHub is involved in a merger, acquisition or sale of all or a portion of its assets.


Security of Your Personal Information

We undertake all feasible and appropriate physical, technical, and administrative measures to safeguard your information from unauthorized access, use, loss, misuse or alteration. Notwithstanding all our security safeguards, no service providers can guarantee 100% security in all circumstances. It is also important that you protect and maintain the security of your account credentials and notify us immediately if you learn of any unauthorized use of your account. If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps.

If you are using a shared or public computer (eg. library computer, school computer, etc.) or a shared computer, we strongly recommend that you sign out of your FotoHub account and close your browser after completing your task. This is a good precautionary practice and will help prevent unauthorized individuals from accessing your account and information.

FotoHub uses third party e-commerce providers to manage and fulfil transactions related to our service such as billing and payment processing. Any information collected by FotoHub’s third party e-commerce providers is retained on secure pages that are encrypted using the SSL (Secure Sockets Layer) protocol. These third party providers will collect such information at the time of the transaction for the purpose of completing the transaction.

By using our services or otherwise providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our services. We may post a notice via the services if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. If you have any further queries about our security practices, please contact FotoHub using the contact information below.


FotoHub’s Use Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect your information when you are using our website services. We use such information to analyse trends, remember user settings, administer our website services, track user movements, and market our products and services. We may obtain reports based on the use of these technologies on an individual and/or aggregated basis.


FotoHub’s Data Retention Practices

The storage time and the length of the retention period for all photos, the End User’s Projects and Rendered Projects shall be as follows:


Storage time

Projects made by an anonymous User, not assigned to any User account 

7 days from the last record of such project

Projects assigned to the User account, not paid for

45 days from the date of the last record /order of the said project

Projects ordered and paid for

30 days from the date of ordering the said project

Photos not used, deriving from projects ordered and paid for

30 days from the rendering date (together with automatic archive records of the Project)

Rendered Projects

90 days from the rendering date

Does this Privacy Policy Apply to FotoHub’s Third-Party Links?

No. Our services have seals, buttons, and content links to other third-party websites (for example, Facebook, Instagram, Google Photos, and Flickr). If you leave our service to visit the site of any third-party, those third parties will have their own respective privacy and data collection policies. We are not responsible for the privacy practices of these third-party services or applications. You should carefully review the user terms and privacy notice of each third-party service, website, and/or application prior to use.


Changes and Updates to this Privacy Policy

FotoHub may change and update this Privacy Policy from time to time. Use of the information we collect now is subject to the Privacy Policy in effect at such time the information is collected. If changes are made to the way the personal information is used, you will be notified through an announcement post on our website.   You are encouraged to check this policy periodically to ensure that you are kept appraised on the most updated version.


Contact Us

If you have any further questions or concerns regarding our privacy policy, please contact us. We will make every effort to address your queries.