Frequently asked questions

1. How do I use the new FotoHub eShop?

Our photo products like Photobooks, Calendars, Canvas, Prints, Home Decor and Gifts can now be customised online. You just need to sign in with your account, select the product and its details you want to create, upload your photos to our online editor, and start editing!

2. How do I register an online account on the website?

It's very simple. You can register online using either your personal email or mobile number. Click here to register now.

3. Why do I can't access some of the contents and features of the sites?

Most of our eShop features and functionality are using modern browser HTML coding as well as scripting approach. We recommend customer to use a modern browser to enjoy all the features on our sites. Below are recommended desktop browsers for your reference:

4. If I have questions, who can I approach?

You can contact us by sending us a message via our contact form here.

1. Can I convert a product I have designed from one product family to another product family? (Eg. FotoStory to FotoJournal, Canvas to Acrylic, etc.)

Presently the conversion from one product family to another product family is not possible. If you wish to have a different product with the same design, you will need to design it again as a new project by selecting your new chosen product type.

2. How long does it take for me to receive my product after submitting it?

Your order usually takes about 4-7 working days to be delivered. During peak, festive and holiday seasons the delivery may be towards the higher end of the estimated time range.

3. If I make a mistake in my order, can I cancel it?

Once you have confirmed and submitted your order, you are unable to cancel it. But you can quickly drop us a message and we will look into your order and see if we can find any other remedial solutions.

4. What is the quality like for your photo products?

Our photo products are all HD quality, hence giving you the highest industry standard and best quality prints possible.

5. If I do not like the product I received, can I get a refund?

We do not give a refund. But if you are really dissatisfied with the product you received, please drop us a message via our contact form here and we will liaise with you to review and explore what remedial actions that can be taken.

6. How do I ship my order to multiple addresses?

For orders with to multiple recipients at different addresses, you are required to place a separate order for each of the different shipping destination.

7. If I have questions, who can I approach?

You can contact us by sending us a message via our contact form here.

1. How long is the validity of my online voucher?

Our vouchers validity is usually 6 months from the date of your purchase.

2. Can I get a refund of the remaining amount if I do not use the full amount of the voucher?

Currently, our vouchers do not have partial redemption and the remaining amount will not be refunded.

3. Where do I enter and apply promo or voucher discount code?

You can enter the promo or voucher code at the Shopping Cart page under the Discount Codes field (refer to the screenshot below). Submit it to apply the code and if it is valid, you will see the promo or voucher being successfully applied to your order.

Where to enter promo or voucher discount code

4. If I have questions, who can I approach?

You can contact us by sending us a message via our contact form here.